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Mac/OSX AppleMobileDeviceHelper / SyncServices Error Easy Quick Fix

February 4, 2013 By

Is your Apple iDevice not being recognized properly in iTunes?
Have an iPhone/iPad that doesn’t want to backup or sync in iTunes?
Does iTunes popup error messages relating to Apple Mobile Device Services, iTunes unable to load class information from Sync Services, or other sync errors?

Doing a simple web search will provide numerous links showing these problems, and Apple has not provided an easy solution to them at the moment. After dealing with these issues a few times – I came up with a simple solution that has worked consistently.

Since iTunes 11 – you cannot easily revert to iTunes 10.7, so downgrading or uninstalling/reinstalling iTunes is not an option.

First Step
(These are taken from, and detailed here : http://support.apple.com/kb/HT1747)

• Disconnect your device from your Mac.
• Choose Go > Go to Folder.
• Enter /System/Library/Extensions and click Go.
• Locate the file AppleMobileDevice.kext and drag it to the Trash.
• Choose Go > Go to Folder.
• Enter /Library/Receipts/ and click Go.
• Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash.
• Restart the computer.
• Choose Finder > Empty Trash and restart the computer.

Second Step

• Download/install Xcode from the App Store.
• Choose Go > Go to Applications.
• Right Click on the Xcode icon and select Show Package Contents.
• Navigate to /Contents/Resources/Packages/ and install the MobileDevice.pkg
• Connect your device and enjoy a clean backup / sync.

That is it!

Filed Under: Apple / OSX, HowTo

How to Disable SBCore Service – Disabling sbscrexe.exe Event ID 1001 / 1013 / 1014

March 8, 2012 By

A client recently migrated from a SBS 2003 server to a SBS 2011 installation. During the migration – they discovered legacy applications that weren’t meant to run on a x64 platform. They decided to keep the older SBS 2003 server to run these applications after demoting it from a Domain Controller.

They contacted us after a week – informing us that their older SBS 2003 server keeps rebooting. Looking in the logs we noticed a handful of related events – ID 1001/1013/1014. Looking at http://support.microsoft.com/kb/555087 – it explains that they are in violation of the EULA relating to SBS 2003.

They needed to migrate their applications and data over to a new server but couldn’t do so while the system kept rebooting. To allow them to migrate their information, we disabled the C:\WINDOWS\system32\sbscrexe.exe process that was responsible for rebooting the server every 60 minutes.

This was accomplished by:

1) Booting the server into a Linux Live-CD distribution (we used the GParted Live CD found here: http://gparted.sourceforge.net/livecd.php)

2) Mounting the hard drive partition that contains the Windows installation.

3) Browsing to \WINDOWS\system32\ and either renaming or deleting the sbscrexe.exe file.

4) Rebooting the server into Windows and verifying that the sbscrexe.exe process is no longer running in the task manager.

There are numerous posts online that describe editing permissions on the registry and file while in the Windows environment – we found the Live-CD method to be the easiest and safest for resolving this issue. If you are experiencing issues related to the SBCore service and need help – please don’t hesitate in contacting us.

Filed Under: HowTo Tagged With: ,

Dell D630/D830 Windows 7 64-bit Touchpad Drivers

May 26, 2011 By

Ran into an odd issue after installing SP1 for Windows 7 x64 on a Dell D630, the touchpad / pointing stick stopped responding.

Looking at driver download page for the D630 / D830 (Windows Vista 64-bit) on Dell’s support site shows there are no drivers provided for the touchpad / pointing stick.

I find the lack of updated drivers to be a common problem with Dell’s support site, the solution is usually very simple – look for a similar model system with the correct drivers. In this case the driver page for the D430 provides us with a 64-bit install package for the Dell touchpad / pointing stick.

You can go to Dell’s support site here and download it. Or you can also download it here:


Filed Under: HowTo, Support Links Tagged With: , ,